Due to delays caused by the ongoing global pandemic, transit times may be longer than usual. These delays are beyond our control and we appreciate your understanding in advance.
PAYMENTS AND REFUND POLICY
My credit card isn't working. What should I do?
We do take a variety of cards however, some do not work with our payment platform. Always check that your billing address and zip code are the correct ones associated with your credit card. Sometimes, if these are incorrect, the payment will not go through. Please re-try adding your billing information, then the payment details, and see if it processes.
Do you offer refunds or exchanges?
All orders are final sale. However, we will make every effort to consider your inquiry for exchanges/refunds. Each case will be reviewed individually by our customer service team, who will provide the best solution to help resolve your claim.
For claims regarding a damaged/defective product, please email us within 7 days of receiving your item associated with your order number in order for your case to be accepted for review.
What happens if my address is entered incorrectly at the time of shipping?
If you need to make a change to your shipping address, we will do our best to accommodate you; however, processing begins immediately and there may be instances that your shipping label has been created and cannot be changed.
Can you redirect an order to a different address?
We are unable to redirect orders to an alternate address once your order has been dispatched.
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax and shipping charges may be calculated on the total value of merchandise, and will be displayed on the Order Summary page.
Do you ship internationally?
Yes! We ship worldwide. Packages leaving the US will be shipped to a regional hub and then to the destination country. Once the packages reach their destination country, they are handed over to the country's local postal service for final delivery. Keep in mind that international orders can take up 3- 6 weeks to be delivered.
International Duties and Taxes
If you are ordering from outside of the United States or Canada your order may be subject to additional taxes or duties upon delivery. These charges are the responsibility of the customer and our store will not reimburse for these charges.
RETURN AND EXCHANGE POLICY
Can I change the color or add to my order?
All orders are final sale once submitted and may not be changed, cancelled or updated.
Sizing & Fit
All sizes are unisex. If you have questions regarding sizing, or any other information on a specific item, please refer to the product measurements and descriptions that are listed on our website.
Can I get past collections?
No, these items are limited edition and may not be rereleased once they have sold out.
How can I be notified when the next drop date will be?
You can sign up for our mailing list.